We place high priority on the quality of our office staff members and know you will feel confident and comfortable in their care. Our clinical staff is well trained and experienced in patient procedures and treatments. The Center's business office is staffed with expertly trained employees who are well versed and familiar with all major health plans.
Patients in need of routine medical care or follow-up visits are asked to make an appointment. Walk-in patients with no appointments will be worked around scheduled patients. Appointment delays due to emergency situations occasionally occur. Typically, we see patients in the older they sign in. While every attempt will be made to see you as quickly as possible, wait times will be based on the number of people seeking care as well as the seriousness of their condition. In certain cases that do not require a doctor's attention, patients may be seen by a lab technician or nurse before patients who must wait for a doctor. Visit times may vary, but our intention is to treat every patient in the shortest time possible.
If your condition is beyond the scope of our services, we will recommend that you consult a specialist. We can recommended a physician who has the needed expertise or endeavor to arrange a referral to your preferred specialist.
Our office participates with most HMOs and PPOs. Please call to confirm that we are on your plan. Co-payments will be collected during your visit. Please remember your health insurance is a contract between you and the insurance company or governmental agency to pay for your medical care. However, your physician's bill is an agreement between you and your physician, and you are ultimately responsible for its payment, regardless of the status of your insurance.
Obelisk does not provide night telephone coverage. Conditions requiring treatment after 6 p.m. will be considered emergency occurrences and should be directed to the emergency room. After 6 p.m., messages will be taken by our answering service and responded to the next business day.
Obelisk does not directly admit patients to the hospital. All admissions will be handled by the hospitalist groups at the local hospitals. This allows us to devote our full attention to the patients that we are seeing in our office while also providing the best care for the hospitalized patients, as the hospitalists are there at the hospital 24/7 to attend to the patients needs. This also allows you to choose the hospital of your choice for your hospital services.
Patients requesting a prescription refill should have their pharmacy call us or fax their request to our office. Our fax number is 334-558-0267. Please allow us up to 48 hours to handle your prescription refills. Please have your pharmacy to contact our office during our regular business hours. Please note that prescriptions cannot be refilled unless you have been seen by the doctor within the last six months, nor can they be refilled outside of our regular business hours, when medical charts are unavailable for review. Refills for medications such as antibiotics and pain medications generally require an evaluation.
Our office will facilitate a referral to another physician if needed. Please allow 72 hours to obtain a referral (unless it is an emergency). You must see our physician for the illness/condition before a referral can be made to a specialist.
Abnormal test results will be called or mailed to you within 7-10 days of the test (sooner in most cases.) Normal test results are not routinely reported. If you would like to have a report or your normal laboratory tests, please allow 10 days before you call and request the results. If a physician outside our practice ordered tests on you, please call that office for the results.
Payment of all services is due at the time of the visit, or, if you participate in a plan our office accepts, your plan will be billed accordingly. A mutual understanding of our fees and payment procedures is important. We will be happy to discuss financial matters regarding your medical service and treatment with you at any time.
Present your health insurance card at each visit and update your records whenever a change occurs. You will be asked to update annually.
Uninsured patients will be expected to pay in full the day of the visit.
As a courtesy, we will bill your insurance company. We will assist you in getting the benefits you are entitled; however, the responsibility for payment is ultimately yours.
If special financial arrangements need to be made, you should contact our office manager. If your account is over 90 days and no payment arrangements have been made, you will be turned over to our collection agency.
If you are unsure of what your insurance plan will cover, please contact your insurance carrier prior to your visit.
Your original records are the sole property of Obelisk Healthcare. In order to receive or transfer a copy of your records, you must sign a release of medical records form, which is available at our front desk. There is a minimum charge of $20.00 for the cost of reproduction, and mailing of such records. The fee is due and payable by the patient at the time of the request. Please allow 7-10 days for your request to be processed and completed.